Privacy Policy
Joy and Bella Limited Privacy Policy
The type of personal information we collect
We currently collect and process the following information:
Personal identifiers and characteristics
Name
Contact information including email address and phone number
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Passport and visa data, payment data
Information we receive about you from any third parties through whom you have booked your services
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
For administrative and business purposes;
Internal record keeping
Improving our products and services
Periodic promotional emails, calls or mailings about special offers or other information which we think you may find interesting using the contact information which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email or phone.
We may use the information to customise our website according to your interest
in connection with our legal rights and obligations;
for certain additional purposes but only with your consent;
we may provide your personal data to third party suppliers
We may share this information with third party suppliers
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting ask@joyandbella.co,uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
Who has access to your information?
We will not sell or provide your information to third parties other than to information processors with whom we have entered into written contracts which require the information processors to comply in all respects with the requirements of this Privacy Policy and all legal requirements relating to information privacy.
How we store your personal information
We keep your data for maximum period of six month upon you terminate your relationship with us as are a client, prospective client, partner or supplier to the business. We will then dispose your information and your personal data will be anonymised to prevent you from being identified from the information we hold.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us ask@joyandbella.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at ask@joyandbella.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
ICO website: https://www.ico.org.uk